Our Way of Doing Business

We consider home improvement and repair projects as those more basic type of jobs requiring one or two trades and no design agreement. These projects typically involve leaking toilets, replacing hot water tanks, or repair/improvement of individual items like windows, doors, walls, or railings. The following is our process for handling home improvement and repair jobs:

  1. Based on our initial conversation, we’ll determine together whether your project is something that fits within our scope of services offered, whether schedules can be met, and whether our services offer a good value for your investment.
  2. If together we agree that First Response Restoration may be a good fit for your project, we will schedule a site visit
  3. Next, we will submit via email or over the phone a Home Improvement Plan with pricing typically within 3-5 days.
  4. If you choose to have us perform the work, we will put your job on our schedule and at this time will require both parties to sign the Home Improvement Plan and a 60% down payment to order materials and hold your spot in the schedule.

Remodeling, Renovating and New Construction Projects

Remodeling, Renovating and New Construction projects usually involve multiple trades and major changes to the interior or exterior of your home.  It is important to have a good idea of how you want the project to look and function, what your timeframe is for the project, and what your expected budget is for the project.  Ultimately, the timeline and cost of your project will be dependent on the design and your selections. These projects are usually handled with a fixed price contract that reflects your specific selections and specifications.

Home Builder Home in Hurricane WV Custom Build

Good estimates require good plans

Contrary to what many folks believe or what numerous otherwise talented contractors may say, the reality is that very rarely do roughly-drawn sketches or pictures downloaded from the internet provide enough information for the contractor to adequately plan, design and complete a job that is satisfactory, to the client’s expectations and both parties’ standards.

There are just too many unknowns along the way, and it is nearly impossible to get an accurate estimate of costs without a more detailed plan of the project.  The estimator is making assumptions about what you will choose and want as the project progresses and these differences between our assumptions and what you ultimately choose can and do cause significant fluctuations in price, scheduling, and even our relationships with our customers.

When choosing First Response Restoration for your remodeling, renovation, or construction project, we use the following steps to ensure that your project turns out exactly as you want it, in the timeframe you want, and at a price that is fair and fits into your budget:

  1. We have an initial conversation with you over the phone to find out if we both feel as though First Response Restoration is a good fit for your project.  During this phone call we will want to find out as much detail as possible about the project you have in mind, along with your timeline and budget.
  2. If together we agree that First Response Restoration may be a good fit for your project, we will schedule a site visit
  3. During our visit, we will work to find out what you want to do, what your timeframe may be, and what your budget is for the work.  We will try to determine, based on the information available, whether your project is a good fit for both parties.
  4. Once both parties decide to move forward, the next step is First Response Restoration will submit a Design Agreement to you which covers the work necessary to make your project a success.  This agreement will specifically cover additional site visits for measurements, pictures, and additional discovery, conceptual or technical plans, and specifications, selections, or allowances necessary to develop a firm price for your project.
  5. Once the Design Agreement is signed, First Response Restoration will create all the needed documents necessary to provide you with detailed pricing of the project.  This information will be submitted to you as a Construction Plan Agreement along with construction drawings, renderings, and detailed material specifications.
  6. Once the Construction Plan Agreement is signed, your project will be scheduled and then completed.  Once the project is completed and all outstanding items are addressed, we will ask you to complete a customer review.
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