FAQ | First Response Restoration West Virginia

Insurance Process

We have completed over 5,000 insurance claim jobs over the last 15 years. With this amount of experience, First Response Restoration can help you navigate your way through your homeowner’s insurance claim.

WARRANTY INFO

First Response Restoration is one of the only contractors in the region that offers a complete warranty on both residential and commercial projects. Our guarantee is a testament to our quality and our commitment to excellence. We offer a complete one-year warranty on all workmanship. These warranties become effective once the final “punch-list” has been completed, meaning, we won’t move forward without first addressing every concern upfront. Our promise is this – if you’re not happy, we’re not happy. And we won’t rest until each and every project exceeds your expectations and meets our exceptional quality standards.

Frequently Asked Questions

Can First Response Restoration do the clean-up AND the repairs?

Yes. First Response Restoration is a fully licensed and insured general contractor as well as a Certified IICRC restoration/mitigation claims.

Do I have to handle my insurance claim all by myself; I don't really understand my homeowners insurance policy?

No. First Response Restoration can work with virtually all insurance companies and has numerous years of experience dealing with insurance companies. We are familiar with many of the issues that most often trips up the average homeowner – we can help!

Do you work for the insurance company?

No. First Response Restoration works for you. We are hired by you and thus work for you. Our relationship with any insurance company is only a work WITH capacity – not work FOR capacity.

Can I use First Response Restoration to make changes beyond what my insurance company is allowing in my insurance claim?

Yes. First Response Restoration is a fully licensed and insured contractor capable of doing home modifications, alterations, upgrades, that may go above and beyond the scope of your insurance claim.

Can First Response Restoration build me a new room addition or remodel my kitchen - not related to any insurance claim?

Yes. First Response Restoration is a fully licensed and insured general contractor capable of remodels as well as new builds!